Forum Discussion

Bru1's avatar
Bru1
2 years ago

ITEMS

Since the update, my items will not load onto my invoices.  I have tried calling MYOB and they were unable to help even though the query was escalated.  I cannot delete items to replace them nor use ...
  • Melisa_D's avatar
    Melisa_D
    2 years ago

    Hi Bru1, 

     

    Thanks for your post. Do you get any error messages when this happens ? If possible can you please provide a screenshot of how it appears so we can investigate. 

Melisa_D's avatar
Melisa_D
Former Staff
2 years ago

Hi Bru1, 

 

Thanks for your post. Do you get any error messages when this happens ? If possible can you please provide a screenshot of how it appears so we can investigate. 

  • Bru1's avatar
    Bru1
    2 years ago

    • Bru1's avatar
      Bru1
      2 years ago

      I have uploaded screenshot.  I cannot upload these items, amend these items, delete these items nor replace them.  Can you please advise what to do. 

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        2 years ago

        Hi Bru1, 

         

        Thank you for the screenshot. I've run a script over your file to resolve this, can you please sign out and sign back into your file and try again. 

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.

  • Bru1's avatar
    Bru1
    2 years ago

    Thank you so much.  I have had this problem for days but you have been able to fix it for me.  So relieved.  

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      2 years ago

      Hi Bru1, 

       

      You're welcome ! Have a great afternoon. 

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