Hi sha7,
I'm sorry to hear about your support experience. From what I can see, the support team is currently handling your issue. I recommend waiting for their email response.
If you need help with anything else, feel free to start a new thread.
Thanks,
Genreve
How long do you think I can wait for this Its out of control an accounting software not being able to send invoices really I want a business not to go broke.
Hi sha7,
I've taken a look at your account and noticed that you already had a support case raised for this. Our security team made some updates, and it appears as if the case is resolved. As it looks like you're still having trouble sending invoices, it's best to get back in touch with support directly. You can find the phone number on our website, myob.com/contact-us, or alternatively, you can also use our live chat feature accessed via our virtual assistant, MOCA.
Cheers,
Princess
First I called and spoke to someone in call centre about the fact I was unable to email my invoices. They were no help at all and didn't know what was wrong in the system. I then called again on the 30.9.2024. Still no help at all but I found out they they had blocked my email. I got them to check of that they said it had to go through a process and it should be resolved in 10 days. Contacted on the 8.10, 14.10, 16.10 17.10 , 21.10. 22.10 Still not fixed. I need help....
They just dont respond.
I am still waiting for help and this has not been fixed at all. 24.10.24
First I called and spoke to someone in call centre about the fact I was unable to email my invoices. They were no help at all and didn't know what was wrong in the system. I then called again on the 30.9.2024. Still no help at all but I found out they they had blocked my email. I got them to check of that they said it had to go through a process and it should be resolved in 10 days. Contacted on the 8.10, 14.10, 16.10 17.10 , 21.10. 22.10 Still not fixed. I need help....
They just dont respond.
This is not Fixed at all 24.10.2024
I have started writing emails to your CEO Paul Robson we see if I can get it sort
