Forum Discussion

Kctrade's avatar
Kctrade
Contributing Cover User
3 years ago

NOT ABLE TO CHANGE ORDER TO INVOICE

Hi,

 

I am not able to change order to invoice.

 

1. There is no 100% discount on any items in the order.

2. There is no same item used more than once on the order.

3. We have tried to remove all discount to convert the order to invoice but it doesn't work, same error occurs.

 

 

Please check the error message and log.

  • Kctrade's avatar
    Kctrade
    3 years ago

    It has been fixed by technical support team.

     

    We had a very long phone call to get through it.

     

    Thank you!

  • gavin12345's avatar
    gavin12345
    Ultimate User
    3 years ago

    Hi Kctrade 

     

    You seemed to have covered the more common causes of this error. Perhaps post a screenshot of the Order (blur or cover any confidential info). Someone might be able to spot the issue.

     

    Regards

    Gavin

    • Kctrade's avatar
      Kctrade
      Contributing Cover User
      3 years ago

      It has been fixed by technical support team.

       

      We had a very long phone call to get through it.

       

      Thank you!

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