Forum Discussion

Kctrade's avatar
Kctrade
Contributing Cover User
3 years ago

NOT ABLE TO CHANGE ORDER TO INVOICE

Hi,   I am not able to change order to invoice.   1. There is no 100% discount on any items in the order. 2. There is no same item used more than once on the order. 3. We have tried to remove a...
  • Kctrade's avatar
    Kctrade
    3 years ago

    It has been fixed by technical support team.

     

    We had a very long phone call to get through it.

     

    Thank you!

gavin12345's avatar
gavin12345
Ultimate User
3 years ago

Hi Kctrade 

 

You seemed to have covered the more common causes of this error. Perhaps post a screenshot of the Order (blur or cover any confidential info). Someone might be able to spot the issue.

 

Regards

Gavin

  • Kctrade's avatar
    Kctrade
    Contributing Cover User
    3 years ago

    It has been fixed by technical support team.

     

    We had a very long phone call to get through it.

     

    Thank you!

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