Online payments not working

Question

Has any found a solution to the online payments disaster that has been occurring from May 29th onwards?

- I am receiving the email to say a customer has paid but its not getting marked as paid on MYOB.

- MYOB is not settling the funds to my bank. There is over $10,000 that customers have paid but I have not received

- I have emailed MYOB support 3 days ago with no reply

- The only way I can see around this is stop online payments altogether and go back to bank transfers and pain manually mark off payments every night.

Can anyone think of another solution? I really dont want to go back to trying to figure out who did a bank transfer and put "My invoice" in the description.

Thanks

earl_hd · Answer

Hi Tamtam ,I understand your frustration. Your case has already been escalated to the relevant team. To assist you further, could you please reply with the last four digits of your Serial Number and Company File ID? Thank you!Looking forward to your response.Regards,Earl

earl_hd · Answer

Hi TamtamI would like to check if you're still experiencing this issue. According to our system, it appears that you have now set up the settings correctly, so your Online Invoice payments will automatically reconcile and match to your bank feeds. It's important to note that you don't need to edit the payment and surcharge transactions in the future to keep this working properly. Regarding the past transactions that haven't reconciled correctly, this issue has been escalated to the relevant team, and they are currently working on a fix.Regards,Earl

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