I've just received an email about MYOB's secure invoicing upgrade which will add "multiple layers of security for a business" The email states that there will be "no change to your base subscription price" BUT the fine print at the bottom of the email states that "fees will apply of $0.25 per transaction +1.8% of total invoice" if we choose to share invoices via email, copy a link or SMS directly from the MYOB platform. What if we don't want the added security feature? Are we going to lose the ability to use email/links/SMS? So, if we are forced to take the secure invoice upgrade, then MYOB will be making money from us every time we choose to share an invoice with our customers using email/links/SMS! Are you serious MYOB!!!

If we don't upgrade, how else are we able to send an invoice to a customer?We offer credit card payments upon completion for a mobile service and for account customers, they will transfer funds after we email them an invoice. This change doesn't meet our business model and with no other options, am not impressed that we are being forced to sign up and put our bank account details stating MYOB can take funds for each transaction. More information needs to be provided on this before closing as this change is not acceptable that customers pay more for a service we didn't ask for.

Thank you for putting forward this question. I too would like to know.We're a small business who cannot afford to alienate any of our clients by charging fees.But if MYOB goes ahead and makes it mandatory to upgrade, then we'll just have to print the invoices and send them through our own email system. Come on MYOB, support the smaller businesses.

Hi ORL - regarding adherence to the guidelines, the surcharging ban set by ACCC is in relation to 'Excessive' surcharging. Overall the rule is that "the surcharge must not be more than what it costs the business to use that payment type". Because the fee of 1.8% + 25c is what it costs the business, there is no excess. If for example, there was an ability to surcharge greater than what is charged to the business, lets say 2.5% + 25cents, then this would be against the ACCC ban as it is excessive/higher than the cost to the business.

Hey TC1808 Thanks for your question about the secure invoicing upgrade. There are no fees associated with sending invoices, and the upgrade is free with no change to your subscription price. Regarding transaction fees, they do apply if a customer chooses to pay using a secure online payment method (e.g. PayPal). After upgrading, fees are passed on to your customers by default – however you can adjust these settings to suit your needs, and your customers don’t have to pay using one of these methods. You can continue to create and download invoices before upgrading, but you won’t be able to share them via the secure MYOB system after the cut-off date referenced in your upgrade email. Specifically, this refers to the email, copy link or SMS options available within the platform. Upgrading is required if you’d like to offer your customers a secure end-to-end invoicing experience. Let me know if you have any further questions! Cheers, Amanda.

Hi Amanda thanks for your response. so just confirming, once we upgrade we can continue to email invoices to our customers at no extra charge to the customer. Also, just because we upgrade our customers won't automatically be offered secure online payments options? Will there be a setting where we can turn this off/on as meets our needs? Kind regards,

Secure invoicing | MYOB Community

gavies
Cover User
7 days ago
If customers pay via direct deposit into my bank account, is there a fee charge?
- AmandaCL
  MYOB Moderator
  6 days ago
  Hey gavies
  
  Transaction fees only apply if a customer chooses to pay using a secure online payment method. Any of your invoices paid using a credit card (AMEX, Visa, Mastercard, Apple Pay, Google Pay^TMor PayPal) via our online payment service, will incur a transaction fee of 1.8% of the value of the invoice + $0.25 per transaction (incl. GST). More information can be found on this page.
Susan_Carter
Trusted Cover User
7 days ago
I am currently investigating and going through this process with a client. I don't like that clients are, presumably, during the upgrade process, forced to apply for MYOB payment services even though they may not use them. Any credit checks can affect client's credit records. While I understand payment services can be turned off after the upgrade to Secure Invoicing takes place, a better way would be to opt in or out first, before the upgrade.
- AmandaCL
  MYOB Moderator
  6 days ago
  Hey Susan_Carter
  
  Thank you for taking the time to share your feedback. As part of MYOB's business verification process, we perform a credit score check only - this is not a bureau enquiry, so there is no impact to the customer's credit file.
  
  Let me know if you have any further questions!
  - Susan_Carter
    Trusted Cover User
    23 hours ago
    But why do a credit check if the client is not intending to use payment services? And in order to do a credit check, the client has to give you financial information. I can understand the need to verify the business itself, ie ABN check, but not the credit check. And what happens to a struggling business which has a poor credit record - are they declined from sending invoices directly from AccountRight/Business? As I have said before, the opt in to payment services needs to be a separate process to the opt-in for Secure Invoicing.
TC1808
Experienced User
8 days ago
Hi Amanda

thanks for your response.

so just confirming, once we upgrade we can continue to email invoices to our customers at no extra charge to the customer.

Also, just because we upgrade our customers won't automatically be offered secure online payments options? Will there be a setting where we can turn this off/on as meets our needs?

Kind regards,
- AmandaCL
  MYOB Moderator
  7 days ago
  Hey TC1808
  
  You are correct, once upgraded you'll still be able to email invoices with no charge at all.
  
  Customer surcharging is turned on by default and BPAY turned off after the upgrade so you won't incur any fees as its passed on to your customer. However, you can choose to turn this off and absorb the fees as well.
  
  You'll be able to switch on/off Online payments as a whole from the businesses payment settings or the invoice creation screen.
  
  Let me know if you have any further questions!
  - TC1808
    Experienced User
    7 days ago
    HI Amanda
    
    still a bit confused, but getting there I think!
    We use Square to accept credit card payment and are charged a surcharge on these transactions by Square. Your website states that MYOB's Invoicing Service "supports payment types such as Visa or Mastercard" - does this mean we could use MYOB in the same manner we are currently using Square? And that this would be an option only and we can still continue to use Square for our credit card transactions?
    
    Kind regards,
AmandaCL
MYOB Moderator
11 days ago
Hey TC1808

Thanks for your question about the secure invoicing upgrade.

There are no fees associated with sending invoices, and the upgrade is free with no change to your subscription price.

Regarding transaction fees, they do apply if a customer chooses to pay using a secure online payment method (e.g. PayPal). After upgrading, fees are passed on to your customers by default – however you can adjust these settings to suit your needs, and your customers don’t have to pay using one of these methods.

You can continue to create and download invoices before upgrading, but you won’t be able to share them via the secure MYOB system after the cut-off date referenced in your upgrade email. Specifically, this refers to the email, copy link or SMS options available within the platform. Upgrading is required if you’d like to offer your customers a secure end-to-end invoicing experience.

Let me know if you have any further questions!

Cheers, Amanda.
- ORL
  8 days ago
  If we don't upgrade, how else are we able to send an invoice to a customer?
  We offer credit card payments upon completion for a mobile service and for account customers, they will transfer funds after we email them an invoice.
  This change doesn't meet our business model and with no other options, am not impressed that we are being forced to sign up and put our bank account details stating MYOB can take funds for each transaction.
  More information needs to be provided on this before closing as this change is not acceptable that customers pay more for a service we didn't ask for.
  - ORL
    8 days ago
    And can you also advise if this change complies with the ban on excessive surcharges as 1.8% plus 0.25c per transaction is much higher than listed as acceptable which starts at 0.5% as it is our business that the customer will complain about https://www.accc.gov.au/consumers/pricing/card-surcharges
chelsea4458
11 days ago
Thank you for putting forward this question. I too would like to know.
We're a small business who cannot afford to alienate any of our clients by charging fees.
But if MYOB goes ahead and makes it mandatory to upgrade, then we'll just have to print the invoices and send them through our own email system.
Come on MYOB, support the smaller businesses.

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