Forum Discussion

N_Teacup1's avatar
N_Teacup1
7 months ago

Syncing Error

Good day    I have done a credit on a sales invoice in MYP. I have also tried Syncing it from MYP to MYOB. When i do this - It gave me an error message - CommonRules_DecimalMinValue - UnitAmount:(...
  • Doreen_P's avatar
    Doreen_P
    7 months ago

    Hi N_Teacup1,

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    As per checking, the error message you received may need to consult with MYP as it is a third party app. With that, we don't have much information regarding the error. I highly recommend reaching out to MYP for more information.

     

    Feel free to post again anytime if you require further assistance. 
     
    If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator

Hi N_Teacup1,

 

Thanks for your post, and welcome to the MYOB Community Forum.

 

As per checking, the error message you received may need to consult with MYP as it is a third party app. With that, we don't have much information regarding the error. I highly recommend reaching out to MYP for more information.

 

Feel free to post again anytime if you require further assistance. 
 
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

 

Best regards,

Doreen

N_Teacup1's avatar
N_Teacup1
7 months ago

Hi Doreen

 

i have been to MYP and they said it a MYOB problem.

 

So not sure what to do now?

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    7 months ago

    Hi N_Teacup1,

     

    I acknowledge that you reach out to MYP. However, when it comes to third-party applications, MYOB doesn't have control over their integration process or any errors that might appear when using it with MYOB. We understand this might not be the answer you are looking for but the integration of these apps is managed by their respective developers. They are in the best position to guide you through their specific integration process.

     

    Feel free to post again anytime if you require further assistance.

     

    Best regards,

    Doreen

    • gavin12345's avatar
      gavin12345
      Ultimate User
      7 months ago

      Hi N_Teacup1 

       

      The 2 parties place you in a difficult position. You mentioned you had processed a credit on a sales invoice. The error message suggests the transaction was rejected as it has a negative value in the UnitAmount or Quantity field.

       

      One way to test this and help identify which party is responsible is to try to manually enter the same transaction in MYOB directly. If MYOB allows you to process a sale with a negative amount in the quantity column on an Item Invoice, then this would suggest the MYP integration is rejecting the transaction. 

       

      This doesn't necessarily mean the MYOB API isn't to blame, however it does place the ball in MYP's court initially. Other developers would have noticed and complained if the MYOB API did not allow a negative sales invoice.

       

      Hope this helps

      Gavin

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