Forum Discussion

saintjohnny

Contributing User

2 years ago

Topic has been closed with no answer posted - Confirm reminder emails have been sent

How do you confim reminder emails have been sent. I tried to send one to myself but it did not arrive in my inbox.

Celia_B
2 years ago
Hi saintjohnny,

Welcome to the MYOB Community Forum, I hope you find plenty of useful information. Thank you for flagging this to us. I know how important this is to you. Sorry for the inconvenience this has caused you.

In this regard, invoice reminder emails can be tracked in the Sent Emails window. When the invoice reminder is due it is usually processed from 5am and usually done by 7am.

If you have more questions or concerns, do not hesitate to post again. We are happy to assist you.

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Thanks,
Cel

Celia_B
MYOB Staff
2 years ago
Hi saintjohnny,

Welcome to the MYOB Community Forum, I hope you find plenty of useful information. Thank you for flagging this to us. I know how important this is to you. Sorry for the inconvenience this has caused you.

In this regard, invoice reminder emails can be tracked in the Sent Emails window. When the invoice reminder is due it is usually processed from 5am and usually done by 7am.

If you have more questions or concerns, do not hesitate to post again. We are happy to assist you.

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Thanks,
Cel
- saintjohnny
  Contributing User
  2 years ago
  Hi Cecilia
  Where is the "sent emails window" in Business Lite please?
  John
  - Celia_B
    MYOB Staff
    2 years ago
    Hi saintjohnny,
    
    Thank you for getting back to us.
    
    In this regard, you can check if the email was successfully sent by going to Activity section at the bottom of the invoice has this info. By going to Sales>>Invoices. You can check out this Help Article: Emailing and Printing Invoices for more information.
    
    If you have question or if you need further assistance with this. please feel free to post again. We are happy to assist you.
    
    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
    
    Kind Regards,
    
    Cel
Celia_B
MYOB Staff
2 years ago
Hi saintjohnny,

I just want to check back with you if you are still having issues. Let us know if the issue is resolved. If you need assistance with this or in the future, please feel free to post again.



Thanks,

Cel