Viewing invoice troubles
Have sent an invoice to an email but when I click the green box to view it the portal says, this is awkward. Been on chat with support but thats no help.
Forum Discussion
Hi, the problem has only just arisen. I have already been through these steps earlier today. Still the problem exists.
Hi All
Thank you for updating us.
If the above steps did not work for you and you still received the same error message, kindly check the invoice that was sent. Generally, the "this is awkward" error message happens when there is an invalid character in the invoice number and a missing country on the linked customer card. To correct the situation, kindly remove the invalid characters from the invoice number as it should be numeric only. Also, please ensure that the customer card has a country set.
Please let us know how it goes. We are delighted to assist you.
Best regards,
Doreen
Hi Doreen, that still hasn't fixed the problem. I go back to previous invoices which worked fine before and are now showing the same problem.
Hi Roig,
I'm sorry to hear that you're facing this issue. To resolve it, I recommend clearing your AccountRight cache: Clearing the AccountRight Cache
Please do let me know how you go on this.
Regards,
Earl
