Inventory Discripancy

Hi Roz7,

Sorry to hear your inventory download is showing a quantity and value when you expect both to be zero. I’ve run a script that should fix this. If it’s still happening, please reach out to our Support team so we can take a closer look.

Regards,

Sai

Dear Sai,

Where would we see it fixed? The values still seem to be the same on our live site?

Hi acrawshaw,

Thanks for the screenshot. That fix script usually handles inventory bugs like negative values, but since it didn't work this time, your file needs a closer look. The best move right now is to keep working through your open case so the person handling it can take a closer look and guide you on the next steps. I’ll ping the team member on your case right away to make sure we get this moving for you.

Cheers,

Princess

Hi Princess_R​ I thnk the person who was working on the case has closed it. what is the best course of action. Nothing resolved after a couple of weeks of work. What can we do to escalate this?

Hi acrawshaw,

Sorry you’ve had to chase this up after a couple of weeks without a resolution. We’ve checked your case and can confirm it’s been reopened. We’ve also reached out to the team member assigned to your case to follow up on the inventory discrepancy.

Regards,
Earl

Hi Earl_HD​ Princess_R​ Any update pls?

We are very keen to sort this issue out

Hi acrawshaw,

I can see you’ve been following this up for a while and still don’t have a fix, so I understand you’re keen to get it sorted. A correction script may be able to resolve the discrepancy, but the team will need to confirm and apply any fix through your open support case. Rest assured, the team will update you by email as they continue working on your case. In the meantime, please avoid making stock adjustments just to force the figures to match.

Regards,

Genreve