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IdaS1's avatar
IdaS1
Trusted User
4 months ago

Item Information Page Missing clickable arrows

Good afternoon   I used to be able to see the blue clickable arrows in the items information page which takes me directly to the items register, see snippet below, first snippet is from my desktop ...
Desktop
  • Earl_HD's avatar
    Earl_HD
    4 months ago

    Hi IdaS1 ,

    Thank you for providing the additional information. I've made some changes on the backend to address the issue. I recommend clearing your AccountRight cache first, then logging out and back in again to see if the issue persists. 

    Clearing the AccountRight Cache

    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator
4 months ago

Hi IdaS1 ,

Thanks for your detailed post with screenshots.

One reason this issue might occur is due to a change in user access. For me to investigate this for you, could you please provide the last four digits of your Serial Number and Company File ID? Thank you!

Looking forward to your response.

Regards,
Earl

  • IdaS1's avatar
    IdaS1
    Trusted User
    4 months ago

    Hi Earl

     

    Serial number last 4 digits 0197 & company file ID is 1. 

     

    Thanks

    Ida 

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      4 months ago

      Hi IdaS1 ,

      Thank you for providing the additional information. I've made some changes on the backend to address the issue. I recommend clearing your AccountRight cache first, then logging out and back in again to see if the issue persists. 

      Clearing the AccountRight Cache

      Regards,
      Earl

      • IdaS1's avatar
        IdaS1
        Trusted User
        4 months ago

        Hi Earl

         

        Thanks, I've cleared cache but the changes you made doesn't appear to have fixed the issue. 

         

        Regards

        Ida 

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