Forum Discussion

IdaS1's avatar
IdaS1
Trusted User
5 months ago

Item Information Page Missing clickable arrows

Good afternoon   I used to be able to see the blue clickable arrows in the items information page which takes me directly to the items register, see snippet below, first snippet is from my desktop ...
Desktop
  • Earl_HD's avatar
    Earl_HD
    5 months ago

    Hi IdaS1 ,

    Thank you for providing the additional information. I've made some changes on the backend to address the issue. I recommend clearing your AccountRight cache first, then logging out and back in again to see if the issue persists. 

    Clearing the AccountRight Cache

    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi IdaS1 ,

Thanks for your detailed post with screenshots.

One reason this issue might occur is due to a change in user access. For me to investigate this for you, could you please provide the last four digits of your Serial Number and Company File ID? Thank you!

Looking forward to your response.

Regards,
Earl

IdaS1's avatar
IdaS1
Trusted User
5 months ago

Hi Earl

 

Serial number last 4 digits 0197 & company file ID is 1. 

 

Thanks

Ida 

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    5 months ago

    Hi IdaS1 ,

    Thank you for providing the additional information. I've made some changes on the backend to address the issue. I recommend clearing your AccountRight cache first, then logging out and back in again to see if the issue persists. 

    Clearing the AccountRight Cache

    Regards,
    Earl

    • IdaS1's avatar
      IdaS1
      Trusted User
      4 months ago

      Hi Earl

       

      Thanks, I've cleared cache but the changes you made doesn't appear to have fixed the issue. 

       

      Regards

      Ida 

    • Spikedog's avatar
      Spikedog
      4 days ago

      Hi has this been resolved? Having the exact same issue.

       

      Thanks.

      • IdaS1's avatar
        IdaS1
        Trusted User
        4 days ago

        No, still having the same issue. MYOB suggested I uninstall and reinstall MYOB on my desktop. I haven't yet tried whether that resolves it. The arrows tend to appear and disappear, but although you cannot see the arrows, if you know the where the arrows are supposed to be, it can still be clicked - that's my workaround for now. 

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