Forum Discussion

Sharmack's avatar
Sharmack
Cover User
6 years ago

Multi Currency Option not available

We are (and have been for quite some time) paying for an AccountRight Premier subcription but the multi currency option is not available in preferences and our online Company file says AccountRight P...
Multi Currency
mutlicurrency
  • Haydes's avatar
    Haydes
    6 years ago

    Hi Sharmack 

     

    It looks like you already identified the error. If you are paying for a Premier subscription however the datafiles only show as AccountRight Plus when you go to: Help > About, then this would explain why it does not show.

     

    This can happen for various reasons as you can keep datafiles as Plus while using a Premier Subscription.

     

    To fix the issue in your case, you simply need to change the file to use Premier. Here's how:

    1. Go to: Help > Change Product
    2. On the window choose AccountRight Premier and click OK

     

    As a small note: This will require that you log out of the file and back in so that the changes take affect. Then you should see the preference after the change.

     

    Keep me posted on how you go.

Haydes's avatar
Haydes
MYOB Product Team
6 years ago

Hi Sharmack 

 

It looks like you already identified the error. If you are paying for a Premier subscription however the datafiles only show as AccountRight Plus when you go to: Help > About, then this would explain why it does not show.

 

This can happen for various reasons as you can keep datafiles as Plus while using a Premier Subscription.

 

To fix the issue in your case, you simply need to change the file to use Premier. Here's how:

  1. Go to: Help > Change Product
  2. On the window choose AccountRight Premier and click OK

 

As a small note: This will require that you log out of the file and back in so that the changes take affect. Then you should see the preference after the change.

 

Keep me posted on how you go.

  • Sharmack's avatar
    Sharmack
    Cover User
    6 years ago

    Thanks Hayden - that worked

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