Forum Discussion
Hi Princess_R
I am sorry but this response is just not acceptable. This is not a new issue that was just reported yesterday. This has been going on for 4 years!! And for 4 years we have been receiving the same response!! I believe 4 years of "investigation" by your developers is sufficient amount of time to this problem! If the developers can't figure out what they broke in a system that was working perfectly fine before this version of the software then I believe its time you get new developers... we'd like this matter to be escelated to higher management for review and someone to contact me directly from your higher management team. We have been a user of MYOB for 20+ years and over the past 4 years since moving to the online system, we have lost a functionality that was always working perfectly in previous 16 years!! I don't understand how MYOB management team does not see this as a problem, one which has been ongoing for 4 years and known for 4+ years!!
Hi ozeami
Sadly this issue joins a long list of issues reported up to 11 years ago. Issues MYOB is unwilling to commit developer resources to fixing. Some are very minor but annoying bugs which would literally take a developer 5 mins to fix. So it is not an issue of 'ability' to fix, it is 'willingness' to fix - something MYOB management lacks.
This specific issue is caused by poor coding and occurs in some 10-12 locations - which a developer friend has located - took about 2 hours without the source code. With source code MYOB developers should be able to find and fix in minutes. Rather than format this backorder field as they do for the field above, the developers formatted the fields with a hardcoded $ sign.
Regards
Gavin
- ozeami8 months agoExperienced Cover User
Hi gavin12345
This issue is quite frustrating and makes us look like a micky-mouse company. The items are supposed to be backordered in the same currency as they are originally invoiced in but instead we get this non-sense of items being invoiced in say "USD" and the backorder value of the same item being shown in AUD and with 6 decimal figures I might add!!... This was done correctly in all previous versions of MYOB until we were forced to move to the online version some 4 years ago and it has been present since day 1.
I have no doubt that there is a very quick fix to this issue for the developers but rather than fix this issue, they continue ignoring it. We are close to lodging a complaint with fair trading on this matter because effectively every month we are "buying" a product/service" from MYOB and yet they have failed to correctly provide this service for over 4 years now....
MYOB seem to fail to see that by moving everyone to a subscription service they are effectively liable to provide a service on a monthly basis and part of that service includes fixing bugs/problems with the software in a timely manner. It is not acceptable to have a clear bug/problem which is very much client facing open for over 4 years!
- Mike_James8 months agoUltimate Partner
Hi gavin12345 and ozeami , I do not presume that any fix is simple, but this one simply should have been fixed in the next release after it was notified.
- ozeami8 months agoExperienced Cover User
Given that it hasn't been fixed for 4 years and I see you are a partner with MYOB, is there any way that you know of which we can escelate this issue beyond this non-sense of "we will look into it" which we have been getting for 4 years?
- Mike_James8 months agoUltimate Partner
Hi ozeami , I recall notifying a product manager of this issue, I will check and re-send. At the moment browser development is their highest priority, so you will not get a commitment to fix this desktop issue. And at the moment the browser cannot handle multiple currencies at all, so what I think is likely to happen is that multi-currency willl be added to the browser at some stage, and this issue will be corrected as part of that development. So you will be offerred the browser as a solution.