Forum Discussion

AnnaF's avatar
AnnaF
Experienced User
6 years ago

Payroll Error Message

Hi can someone please help me with this error message I receive from payroll every time I open the file. The file got corrupted and I had to delete it and restore it and now it comes up with t...
  • Steven_M's avatar
    Steven_M
    6 years ago

    Hi AnnaF

     

    Thank you for confirming that information.

     

    I've made a change to your account. Can you attempt that confirmation again, it should work using the Confirm Online option.

     

    Let us know how you get on and if you require further assistance

Steven_M's avatar
Steven_M
Former Staff

Hi AnnaF

 

So we can investigate further can you provide the last four digits of the serial number? - This can be found in Help>>About MYOB Payroll and selecting Application Details... Also, getting the Data File ID (same window) would be appreciated.

 

I should also mention that if you do have any foreign language packs installed on your computer these do need to be removed as this can impact the confirmation process for MYOB Payroll and can lead to unnecessary errors.

AnnaF's avatar
AnnaF
Experienced User
6 years ago

Hi Steven_M

 

The last 4 digits of the serial number are: 9241

The Data File ID is: 2

 

I don't have any foreign language packs installed. I have been using payroll for almost a year and have not had this issue before.

 

Thanks

Anna

  • Steven_M's avatar
    Steven_M
    Former Staff
    6 years ago

    Hi AnnaF

     

    Thank you for confirming that information.

     

    I've made a change to your account. Can you attempt that confirmation again, it should work using the Confirm Online option.

     

    Let us know how you get on and if you require further assistance

    • AnnaF's avatar
      AnnaF
      Experienced User
      6 years ago

      Thanks Steven_M the error has disappeared now.

       

      The file was confirmed over 6 months ago so it's not asking me to confirm it anymore.

       

      Many thanks for your help :)

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.

 

Related content