Payroll Error Message
Hi can someone please help me with this error message I receive from payroll every time I open the file. The file got corrupted and I had to delete it and restore it and now it comes up with t...
Forum Discussion
Hi AnnaF
So we can investigate further can you provide the last four digits of the serial number? - This can be found in Help>>About MYOB Payroll and selecting Application Details... Also, getting the Data File ID (same window) would be appreciated.
I should also mention that if you do have any foreign language packs installed on your computer these do need to be removed as this can impact the confirmation process for MYOB Payroll and can lead to unnecessary errors.
Hi Steven_M
The last 4 digits of the serial number are: 9241
The Data File ID is: 2
I don't have any foreign language packs installed. I have been using payroll for almost a year and have not had this issue before.
Thanks
Anna
Hi AnnaF
Thank you for confirming that information.
I've made a change to your account. Can you attempt that confirmation again, it should work using the Confirm Online option.
Let us know how you get on and if you require further assistance
