Hi Steven_M
Same thing has happened again with both of my Payroll Files now.
The first file is the same details as above:
(The last 4 digits of the serial number are: 9241
The Data File ID is: 2)
This file is now read only and I am unable to do anything with it.
The second file is:
Last 4 digits of the serial number: 1093
Data File ID: 1
I have tried calling the help number however was told the wait time was over an hour and there was no call back option.
Can you please help me unlock these and explain why this keeps happening? It seems to happen if I try to restore a backup file.
Also I have recently updated my Payroll application as I was having troubles with the older version not posting to MYOB but now it will not let me restore a backup that was made on the previous version of Payroll so basically all of my backups are unusable.
Is there a way to get around this? As there was a mistake made with one of my employees pays for last month and I need to get it fixed.
Hopefully you can help me.
Many thanks in advance.
Kind regards
Anna