Forum Discussion

  • René's avatar
    René
    Experienced User

    Is this for real?  Not even an email notification about an upgrade or a link was sent.

    • Princess_R's avatar
      Princess_R
      MYOB Moderator

      Hi René,

       

      Yes, the info is correct. We are releasing an update in the middle of the month, and it'll kick in on July 31. The MYOB Aces/NZP upgrade is set to happen towards the end of July. Don't worry, MYOB will take care of the update automatically when July 31 rolls around. MYOB will automatically update when the change happens on July 31. Sorry to hear you didn't get an email about the upgrade. We're on it and will make sure to step up our game in keeping you informed about updates like this. Keep an eye on our forum for the latest news!

       

      Here's the articles you may check:

       

      Feel free to get in touch if you need more help.

       

      Cheers,

      MYOB

      • jenniek's avatar
        jenniek
        Ultimate Partner

        Hi Princess_R 

        Your post is a bit confusing as Ace Payroll and old NZ Payroll clients will need to download the upgrade and install - it will not do this automatically. Only NZ Business Payroll will update automatically. We have already received email with links to Ace Payroll and NZ  Payroll.

    • jenniek's avatar
      jenniek
      Ultimate Partner

      An email went out to everyone just over a week ago. Check the email address that MYOB sends to.

      • René's avatar
        René
        Experienced User

        I didn't get an email.  I only received my monthly invoices.

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator

    Hi neilmalla,

     

    Thank you for the post.  We are excited to inform you that we will be releasing our latest product updates in mid-July. Your software will automatically update on that date, ensuring you have the latest features and improvements.

     

    To learn more about the changes included in this update, please visit Personal income tax threshold changes (ird.govt.nz).

     

    Regards,

    Sai

    • jenniek's avatar
      jenniek
      Ultimate Partner

      Hi Isaiah_C 

      The desktop products like Ace, MYOB Payroll, IMS etc will require download links - so will not happen automatically.

    • YSDB's avatar
      YSDB

      I have to run my payrun by Friday 19.07.2024 for payment of July month, could you please advise on what date the update will be done please. thanks

       

  • jenniek's avatar
    jenniek
    Ultimate Partner

    Hi neilmalla 

    ACE Payroll will require a download link - I'm told that this will available on the 17th or a bit after.

  • jenniek's avatar
    jenniek
    Ultimate Partner

    The link Bullswool provided below is a link to the download.

  • Where do we get the ACE update from? Didn't get an email. 

    • jenniek's avatar
      jenniek
      Ultimate Partner

      Hi 1908 - go to the MYOB downloads page and scroll down a bit and you will see it.