Forum Discussion

Antz72's avatar
Antz72
Experienced Cover User
6 months ago

AccountRight Emails for statements not being sent.

When emailing a large group of statements 60 or more AccountRight will only show 10 or 15 emails in sent emails. There are no indicators to say emails were "rejected, marked as spam, or bounced, or p...
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SimonNeal's avatar
SimonNeal

Good afternoon Antz72 - we are also experiencing the same issue.

 

Have you heard any more regarding this issue.

Shella_A's avatar
Shella_A
MYOB Staff
5 months ago

Hi SimonNeal

 

I see that you're also experiencing the same issue. If not all are being sent, even when it's just 20 per batch, you might want to try reducing the batch size to around 10–15 emails. This could help ensure all statements are sent. If the issue continues, don't hesitate to reach out to MOCA via myob.com/support. If MOCA can't resolve the issue, our live chat team will be there to assist you further. Keep me posted on how it goes! 

 

 

Kind regards,

Shella

  • SimonNeal's avatar
    SimonNeal
    2 months ago

    Thanks Shella

     

    I am advised by our Finance staff that this is an on-going issue, even when processed in batches of 10.  The batches are processed, then all are rechecked the following day to re-send those not successfully sent.

     

    Any advice or assistance would be appreciated as this is a time consuming process to ensure all statements are successfully disbursed.


    Regards

    Simon

    • Isaiah_C's avatar
      Isaiah_C
      MYOB Moderator
      2 months ago

      Hi SimonNeal,

       

      If none of these options work for you, please reach out to our live chat agents through our virtual assistant MOCA or submit a support case via MyAccount.

       

      Regards,

      Sai 

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