Hi krist
If accountant has sent you both the .myox and the .zip file (usually they send one or the other), with the zip you need to use the Restore option and select Restore to my Library. Even if accountant has the file online, it will restore locally.
If your accountant has the file online the file would have been upgraded to AR2022 as you cannot have a AR2013 file online.
If using the .myox, you use Add to Library.
Unless accountant uses AR2013 locally, he may have upgraded the file to AR2022 as MYOB is forcing upgrades. If this is the case AR2013 will not open the file - it will may even recognise it as a MYOB file. You should install AR2022.3 and try that.
Regards
Gavin
HI Gavin,
thanks for your reply.
I got the accountant to send the .zip file, which I managed to restore into the library, but when I try and open it (which doesn't show in my library view for some reason, and I can't figure out where to change the link in MYOB).
When I try and open it, I get the same error "Connection to server lost".
I am on Local and do not use a server.
I also got the accountant to send the .myox file, but I still get the same error.
When should I tell the accountant to change.
thanks
Kristina
Hi krist
I suggest three things:
Re-start your computer, re-install AR2013.5 and try to open the .myox file again, if that fails, install AR2022.3 and try to open the .myox file.
Regards
Gavin
Hi krist
Here is a link to MYOB's downloads page.
AR2013.5 is only available in Server Edition - MYOB advise to use this even if you are using on a PC.
There is also a link to AR2022.3 - all there software is free, however the Company File must be licensed for the version you are using.
If this doesn't work get in touch with your accountant and find out more about what version they were using with your file.
Regards
Gavin
