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9970's avatar
9970
Contributing User
4 years ago

Accounts Receivable error

Good Morning

 

We have a customer that has a balance of $190.37, but there is no invoice,  I have run reports from 01/01/2000 throgh to 31/12/9999. but still nothing shows.

 

When I go into the customer card  - Card File > Cards Lists >Select customer >Balance click on the arrow, this says no records exist.

 

This only appears to show on the statement, I cant seem to find it in any reports that I run.

 

Do you have any suggestions on how to clear this balance?

 

Kind regards

 

Vicki

 

 

 

 

  • Hi 9970

     

    Thank you for your post. Our file repair team may need to repair the balance for you, can you please send me a private message with the following information so I can take a look into this for you:

    • Serial number 
    • Your full name and email address 
    • Screenshot of the customer card balance 
    • Screenshot of the Aged receivables summary report dated 9999
  • Hi 9970

     

    Thank you for your post. Our file repair team may need to repair the balance for you, can you please send me a private message with the following information so I can take a look into this for you:

    • Serial number 
    • Your full name and email address 
    • Screenshot of the customer card balance 
    • Screenshot of the Aged receivables summary report dated 9999