Forum Discussion

ALCaccounts's avatar
ALCaccounts
Experienced User
3 years ago

Analyse sales Report - showing negatives

Hi Yanike,

 

We have had the same issue happen again as per below. Are youable to run scripts over our file again to fix?

 

My account Right file is showing a negative sales and COGs for items on one invoice on the Analyse Sales (Item) report. 

This happens regularly (once every 2-3 months).

Usually MYOB run a script on our file and it corrects it. 

Can some one help me with this?

 

Online File

Serial number ends with 3832

File 2

  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi ALCaccounts

     

    Sorry for the delay in my response. I've run an additional script over the file, has this worked now ?

  • ALCaccounts's avatar
    ALCaccounts
    Experienced User

    Hi Yanike,

     

    We have had the same issue happen againas per below. Are youable ti run scripts over our file again to fix?

     

    My account Right file is showing a negative sales and COGs for items on one invoice on the Analyse Sales (Item) report. 

    This happens regularly (once every 2-3 months).

    Usually MYOB run a script on our file and it corrects it. 

    Can some one help me with this?

     

    Online File

    Serial number ends with 3832

    File 2

  • Hi ALCaccounts

     

    Thanks for your post. I've had the script run over your file, can you please sign out and sign back into your file. 

     

    Do let me know how it goes. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • ALCaccounts's avatar
      ALCaccounts
      Experienced User

      Hi Melisa,

       

      No this still hasnt fixed the issue.

       

      Is there something else you can try please?

      • Melisa_D's avatar
        Melisa_D
        Former Staff

        Hi ALCaccounts

         

        Sorry for the delay in my response. I've run an additional script over the file, has this worked now ?