Forum Discussion

Adamleerose's avatar
10 months ago

Bpay issue

A customer of mine has just paid an invoice and sent me a bank receipt of proof however upon investigation the Bpay has gone to a myob account rather than my own. 

does myob automatically send this to my nominated bank account?

  • Hi Adamleerose


    Thank you for your post and a warm welcome to our Community Forum. I apologize for the delay in our response.

     

    I understand the importance of ensuring that you receive your payment in your bank account. If your customer has paid using the Online Invoice Payment option, you should receive the payment as part of a bulk payment. For more information about the Online Invoice Payment, I suggest you read through this article (Online Invoice Payments).

     

    If you need any further assistance with this payment, please let us know. We're here to help.


    Thanks,
    Genreve 

  • Hi Adamleerose


    Thank you for your post and a warm welcome to our Community Forum. I apologize for the delay in our response.

     

    I understand the importance of ensuring that you receive your payment in your bank account. If your customer has paid using the Online Invoice Payment option, you should receive the payment as part of a bulk payment. For more information about the Online Invoice Payment, I suggest you read through this article (Online Invoice Payments).

     

    If you need any further assistance with this payment, please let us know. We're here to help.


    Thanks,
    Genreve 

    • LCrowhurst's avatar
      LCrowhurst
      Trusted Cover User

      we dont always get paid quicker as it takes days sometimes to receive the payment...

       

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