Hi vicki
Please send me your product serial number and login email address by Private Message so I can check if you have the required access to be able to change payment profiles.
Hi vicki
Please send me your product serial number and login email address by Private Message so I can check if you have the required access to be able to change payment profiles.
Hi Komal,
It appears that I am unable to respond by private message either. However, I received an email from you which came to the email address used for my login. The product serial number is xxxx xxxx 9774. Client ID xxxxxxx.
I hope this is sufficient information for you to work out what is going on.
Thanks,
Vicki
*Account information removed by MYOB Moderator for privacy and security, ^TH
Hi Komal,
I tried logging in using the alternative email address that you sent, but what I am supposed to use as a password? I have never used the email address that you suggested, bearing in mind that when I login to MyMyob, it is to access files and account information for several client IDs, not just that which is currently under discussion. It is only recently that the ability to change direct debits or account details has changed.
