Hi vicki
Please send me your product serial number and login email address by Private Message so I can check if you have the required access to be able to change payment profiles.
Hi vicki
Please send me your product serial number and login email address by Private Message so I can check if you have the required access to be able to change payment profiles.
Hi Komal,
Has there been any progress with fixing my problem?
Thanks,
Vicki
Hi vicki
After entering your email address, please click on "Forgot your password" to reset the password for this email address. Please also note that the email address I sent you is the billing and primary contact for this account, therefore, the payment details can only be changed using that. Let me know how you get on with resetting the password and logging in.
Hi Komal,
That worked and I have changed the credit card details for that particular file. I'd like to change the email address to that which I use to access all the files, as the email address you provided, which did work, is very slow; so slow that sometimes verification codes expire before emails load. Can I do that safely within My Details without messing up anything else?
Thanks again.
Vicki
