Hello KOSulli1
Sorry for my delay in responding to you.
It might be due to some internet settings. Can you please
- Open Internet Explorer
- Go to Settings
- Go to the Advanced Tab
- Scroll down to near the end to turn on TLS 1.0, 1.1 or 1.2
If you are on Windows 11 you won't have internet explorer but will be able to achieve the same outcome by two methods. Search the computer for “Internet Options” or you can open the run dialogue with Windows Key + R and type inetcpl.cpl then click OK.
After the above, I suggest also flushing the DNS cache by:
1. Press the Windows Start key on your keyboard (between the Ctrl and Alt keys).
2. In the search box, type cmd
3. In the list of results, right-click cmd.exe and choose Run as administrator. A command prompt window appears.
4. At the flashing cursor, type ipconfig /flushdns
5. Press Enter on your keyboard. A confirmation message should be displayed stating that it successfully flushed the DNS Resolver Cache. If not, repeat steps 4 & 5 and ensure the command is typed correctly.
6. After the confirmation message has been displayed, close the command prompt window.
Please let me know how you go.