Forum Discussion

IdaS1's avatar
IdaS1
Trusted User
6 months ago

Closed Sales still showing as outstanding

Hi, I have had the same issue in another post which was resolved, a couple more invoices have now popped up with the same problem, can you please help? $0 outstanding but still showing in open invoices??

 

 

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  • IdaS1's avatar
    IdaS1
    5 months ago

    Hi Princess

     

    Thanks for getting back to me, this has since been resolved by MYOB. 

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    5 months ago

    Hi IdaS1

     

    Thanks for reaching out about the issue with closed sales still showing as outstanding. It's odd behavior indeed! A quick fix to try first is clearing your  AccountRight cache  to see if that resolves the issue. If the problem persists after clearing the cache, please send us a private message with your account details and specific examples of the invoices affected. This will allow us to investigate further and work towards a solution for you.

     

    I look forward to helping you get this sorted!

     

    Cheers,

    Princess

    • IdaS1's avatar
      IdaS1
      Trusted User
      5 months ago

      Hi Princess

       

      Thanks for getting back to me, this has since been resolved by MYOB. 

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