Forum Discussion

Qiu's avatar
Qiu
Experienced User
2 years ago

Customer deposit account

Hi there, I have a liability account for customer deposit for their orders, so when customers paid their order, it records : DR Bank, CR Customer deposit liability; when order convert to invoice, it...
  • Mike_James's avatar
    Mike_James
    2 years ago

    Hi Qiu , regarding the entries made, when the order is converted to an invoice the entry will be DR deposits account, CR Accounts Receivable (which will offset the invoice added to debtors control account).

     

    I think there is a long-standing reporting issue with the Account Transaction report where if only one account is selected, the credit entries will be omitted. So you should rely on the general ledger detail report, and also check the balance of the deposit account to a balance sheet report or the Find transactions (Account) window. 

     

Mike_James's avatar
Mike_James
Ultimate Cover User
2 years ago

Hi Qiu , regarding the entries made, when the order is converted to an invoice the entry will be DR deposits account, CR Accounts Receivable (which will offset the invoice added to debtors control account).

 

I think there is a long-standing reporting issue with the Account Transaction report where if only one account is selected, the credit entries will be omitted. So you should rely on the general ledger detail report, and also check the balance of the deposit account to a balance sheet report or the Find transactions (Account) window. 

 

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