Sales customer deposit non-refundable
We are not sure how this happened, BUT a payment was allocated to an order, when it was converted to an invoice (as is the normal process on a daily basis) a payment was transferred from the "Customer Deposit" liability account and the payment now sits in our UNdeposited funds. There was NO payment made as all our Meals on Wheels payments are bulk Direct Debit transactions, but the amount cannot be deleted. When we tried the suggested "fix" the amount was still in undeposited funds.
Please help - I am time poor and can't work our the best fix :(
Hi mumow
Once you have recorded the reversal follow these steps:
- go to Sales Register>>Returns & Credits
- highlight the reversal and click on Apply to Sale
- apply the total amount of the original invoice, in my example the original order was for $777.77 with a payment of $77.77 applied, leaving a balance owing of $700.00
- this will automatically record a credit for the deposit amount
- in the Returns & Credit tab highlight that credit
- click on Pay Refund
- in the Settle Returns & Credits window change the Account to the Undeposited funds account
- go to Prepare Bank Deposit
- you'll now have a credit and a debit transaction for the same amount, tick them both to give a Total Deposit Amount of $0.00
- click Record to clear the Undeposited funds account.
Please let me know if you need further help.
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