Margriet
2 years agoExperienced User
Customer overpayment should have resulted in a credit note but did not
I have a customer who owed $204.57
They paid $300 which I entered against the invoice. This should have generated a credit note, but what happened instead is that system considered the overpayment "finance charges" and created an invoice for it.
Do you have an explanation/solution?
Hi Margriet
Thank you so much for the post. To resolve your issue. You'll need to track down the finance charge and delete it, then delete 204.57 payment, then enter the 300 agains the invoice.
Here's a help article on how you can locate and delete finance charge. Finding and Deleting or reversing a finance charge.
Cheers,
Earl.