Customer Statements Blank
I recently sent end of month statements and our customers have advised that no transctions appear on them. They are completely blank. I have checked tht these customer do in fact have balances and th...
Forum Discussion
Thank you. We use Statement Typre: Invoice and date it the last day of the month. We have the only include up to Statement Date ticked. There are definately unpaid customer invoices that should be appearing, but the Statements still were sent as blanks.
Hi cass1906
Can you provide us with an example of the statement that was produced and a copy of the Aged Receivables - Outstanding invoice analysis window (Select the Customer's card in the Card File and select the Balance arrow (top right)). With this information. we can look into the data that is being produced to have a better insight into what is occurring with that statement situation.
No problem, can you please let me know where I can send the information to rather then posting customer info in this forum?
Hi cass1906
You are welcome to send that information through in a Forum private message to me.
Please note: that using this method you would need to ensure that information is contained within image files and use the Photos button when composing the message.Hi cass1906
Thank you for providing that screenshot.
Looking at that screenshot, it certainly seems like those statements are blank when data should be added. I can see that you are using a customise statement form, do you know if the same thing occurs on one of the default forms i.e. the Pre-Printed or the Plain-paper? (form can be adjusted by updating the Selected Form for Statement in the Advanced Filters of the Print/Email Statement window)I can also see you are using the 31/01/2023 for that statement date, do the transactions show when run for a later date i.e. 16/02/2023?
