Forum Discussion

Experienced User

4 years ago

Deleted credit payment with a transfer from deposits transaction - help!

I've gone and deleted a payment applied from a customer credit, on a sales invoice that had a tranfer from deposits transaction!!! The sale is closed showing a nil balance, the credit hasn't redu...

Transfer from deposits

Komal_S
3 years ago
Hi MINAUS

I haven't received your private message. Do you mind sending it again so we can advise accordingly?

Komal_S

MYOB Staff

Hi MINAUS

So we can advise how to fix this, can you please describe the exact steps that were followed. If possible, please attach a screenshot of the entire invoice, it's complete history screen, what's appearing in the returns and credits tab and if the impacted invoice was reversed to settle the credit. You're welcome to send these by Private Message if they contain sensitive information.