Forum Discussion

MINAUS's avatar
MINAUS
Experienced User
4 years ago

Deleted credit payment with a transfer from deposits transaction - help!

I've gone and deleted a payment applied from a customer credit, on a sales invoice that had a tranfer from deposits transaction!!!   The sale is closed showing a nil balance, the credit hasn't redu...
Transfer from deposits
  • Komal_S's avatar
    Komal_S
    3 years ago

    Hi MINAUS 

     

    I haven't received your private message. Do you mind sending it again so we can advise accordingly?

Komal_S's avatar
Komal_S
MYOB Staff

Hi MINAUS 

 

So we can advise how to fix this, can you please describe the exact steps that were followed. If possible, please attach a screenshot of the entire invoice, it's complete history screen, what's appearing in the returns and credits tab and if the impacted invoice was reversed to settle the credit. You're welcome to send these by Private Message if they contain sensitive information. 

MINAUS's avatar
MINAUS
Experienced User
3 years ago

Hi - I have emailed, is there any type of fix for the error?

  • Komal_S's avatar
    Komal_S
    MYOB Staff
    3 years ago

    Hi MINAUS 

     

    I haven't received your private message. Do you mind sending it again so we can advise accordingly?

    • MINAUS's avatar
      MINAUS
      Experienced User
      3 years ago

      Thank you for your time - this has now been resolved.

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.