3 years ago
Deleting Zero Balance from the WIP
We have quiet a few accounts that are coming up in our Work in progress report as $0 balance. We would like to delete these but most are coming up with an activity slip saved in them which we can not delete because it has been billed already.. how do we delete it with out stuffing up our reconcillation reports and secondly how would we stop it from continuing to happen
Hi DanCC
Thanks for clarifying that. I hope you have tried the suggestions given by Wynn too. If the amounts still exist, please send me a screenshot of the report and the time billing window for at least one such customer by Private Message so I can investigate further.