Double entry and payment of invoices
Lately some of my team have been able to enter a supplier invoice into MYOB twice and then unfortunately I have then paid our supplier twice.
I have checked our settings and we already have the box ticked to warn us of a duplicate invoice entry. I just tested it and it works for me but one of my team has just tried to enter and invoice a second time and has not received the warning.
How can we stop this duplication from happening?
Hi JAB76,
Thanks for letting us know that earlier steps didn't solve the issue for your team member. Let's give another approach a shot. It looks like duplication might be happening because of how the in-tray is used when creating bills. If documents aren't properly linked to the existing bill, it can result in new transactions and duplicates. Make sure the uploaded documents are correctly linked to the existing bill, and wait for the COG to stop spinning before moving forward—that means MYOB has prefilled the data. If the issue persists, please share more details about how the user creates transactions. We'll get this sorted out!
Cheers,
Princess