Duplicate payments recorded for purchases

Question

Hi there,I am having some issues with duplicate payments, which have been recorded against purchases, I am unable to delete the payments as the stock has been received and in some cases sold.&nbsp;These are def duplicates as the bank account has been reconciled to date.&nbsp;This was an issue with a few other transactions, which were able to be reconciled as the linked account was recorded incorrectly. For the previous duplicated transactions, once the linked account was corrected, I was able to reconcile the duplicated transaction against itself to balance, I am now left with 4 transactions where I am unable to do this.&nbsp;&nbsp;I have reached out to my accountant who is unable to offer a solution and advised to reach out to Myob directly.&nbsp;&nbsp;I need these transactions to be reconciled or deleted so they are no longer here as unreconciled transactions or do some type of adjustment to clear them?&nbsp;I have included some images which hopefully will also share some insight to this issue.&nbsp;We use Myob Account Right, desk top.&nbsp;&nbsp;Any comments or support is welcome.&nbsp;&nbsp;Thank you&nbsp;&nbsp;&nbsp;&nbsp;

princess_r · Answer

Hi JessNew15,
&nbsp;
Thanks a ton for the screenshot! It's a bit tricky to pinpoint the exact cause of the duplicate payments for the purchases. Sometimes, duplicate transactions happen because of problems with bank feeds. Making journal entries might help adjust the balances, but it's best to consult an accountant for more tailored guidance. To get to the bottom of this, we need to dig a little deeper. You'll need to reach out to our support team for further assistance. You can contact them on live chat via the virtual assistant MOCA or raise a support ticket through MyAccount.
&nbsp;
In the meantime, I recommend recapping every transaction involved: recap the bill, recap the payment, and recap the transfer to deposit transactions to identify the exact cause of the duplicates. Also, double-check the linked accounts for each transaction to ensure they are on the correct account.
&nbsp;
Cheers,
Princess

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Duplicate payments recorded for purchases

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