Emailing invoices

Hi financemow_2023 ,

Thanks for your post. Could you please confirm if the client is receiving an error message when opening the invoice? And also, I recommend doing some basic troubleshooting:

1. Refresh the Page: Start by refreshing the page or reopening MYOB, then attempt to access the online portal again.
2. Clear Browser Cache and Cookies: Clear your browser's cache and cookies, as stored data can sometimes cause conflicts. After clearing the cache, close and reopen your browser, then try to access the portal again.
3. Try a Different Browser: If the issue persists, try accessing the portal using a different web browser. This can help determine if the problem is browser-specific.
4. Check Your Internet Connection: Ensure you have a stable and active internet connection. A weak or interrupted connection can lead to errors when accessing online services.
   
   

Feel free to post again, we're happy to help!

Regards,
Earl

Could it also be an error on MYOB's side with servers etc...? At the moment Invoice activity like checking if invoices were emailed is down.