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Denise102's avatar
Denise102
Experienced User
3 years ago

Emailing remittance advice

Hi, For one of our suppliers, when I go into the email remittance advice, under the email address it has a totally different email address than what the company has.  I have checked the card file a...
  • Komal_S's avatar
    3 years ago

    Hi Denise102 

    So we can identify what the issue is, can you please save the email address in the card file again, open the email remittance window, select this payment and check what's the email address shown on the top? If it's incorrect, change it on this window and email the remittance advice as a test to check if it then goes correctly.