Forum Discussion

JulieT's avatar
JulieT
Experienced Cover User
9 days ago

Emails failing

Hi,

I am having trouble getting some emails out of MYOB.  Clients/Employees have confirmed their email address is correct, but they keep bouncing back.

 

It happened once before and it was an issue with MYOB permissions, I think.  Please help.

 

Julie

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    9 days ago

    Hi Juliet,

     

    To check if the email address has been blacklisted, please reach out to our live chat agents through our virtual assistant MOCA or submit a support case via MyAccount. Our team will be able to assist you further with this issue.

     

    Regards,

    Sai