Failed Super payment
I have had a Failed Super payment for my 3rd quarter 21/22 (for the 1st time ever with no changes, constant staff and payroll/super details - nothing is any different to many previous Super payments ) and now the 4th quarter isnt going through either after 8 days for both (payment processing). Ive reversed both of them but thats not showing up either in AccountRight. After multiple attempts (>8, getting cut off, hung up) and 1.2hr waits on the phone with 'myob payroll experts' they asked me to reprocess them together in one transaction. Now Ive payed double the super (or perhaps not). Ive reversed that transaction too. Im really upset and worried Ill pay the Super twice - how do I get that back ?
Is there any other way to pay Super other than through myob - totally not working at. Through the Aust Govt Paysuper Stream - whats that like does anyone know ? Is it hard to set up.
Thanks in advance Alison
Hi AlisonS1,
As of 31 March 2020 we did end support of this operating system, information on this is available on this Community Forum post Windows 7/Windows Server 2008 R2 - End of Support. However by being on Windows 7 this wouldn't have affected the superannuation payments.
I do have an update from the team in regards to your particular issue, the team have found the reason of the failure of those payments is due to the payment on the 5/4/2022. The payments that you have processed and are currently in processing should not be deducted from your account.
So that you can process the super payments you will need to fix the Super fund for MERCER SMARTSUPER PLAN (USI: 19905422981888) and check to see what is in the employer membership number field, it needs to either have a number or left blank (No spaces, symbols or specialist characters). It would best be to clear the field and Save.
Once you've done this, you can reverse the last super payment you recorded and reprocess it. It should then work.
Please let me know once you have reprocessed so I can check our records to see if it looks normal on our end.