Error trying to print an invoice
I am getting an error if I try and print or email an older invoice: You can't edit sales dated in the lock period. BUT nothing is changed... Just started happening..
Forum Discussion
Hi Acme_20_yr_cust , are you still experiencing the locked period error? I just tested this myself and applied a lock period and tried to print an invoice dated before the lock period and got the error. Is there a chance that someone, say your accountant or bookkeeper, has applied a lock period? As the error message says, go to the Setup menu > Preferences > Security tab and if the Lock Period option is selected, deselect it. You should be able to print the invoice then. This help topic shows where you select and deselect a lock period: https://www.myob.com/au/support/myob-business/end-of-period/month-end-procedures/lock-a-period?productview=Desktop
I'm not sure why a lock period would block you printing an invoice, as you're not actually editing the invoice. First time I've heard of that!
If that doesn't help, click the chat bubble in the help topic and MOCA, our virtual assistant, will help you out.
Regards,
Ron
