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nooch1960's avatar
nooch1960
Trusted Cover User
2 years ago

Finance Charge - Late Payment Fee Incorrectly Generated

Hi    Looking for an explanation as to why a Lay Payment fee (Finance Charge) of $30 was generated for a Late Payment, when it should not have.   My Customer made a short payment on the previous ...
  • PriyaSelvaraj's avatar
    PriyaSelvaraj
    2 years ago

    Hi nooch1960 ,

    Thanks for your post.

    Based on the information and screenshot provided, the possibility of this occurrence would be via the receive payment screen.

    Eg; If the customer payment received was more than invoiced amount ,it could have ended up in finance charge. please refer to the screenshot

    Receive Payments window with finance charge highlighted

     

    The help article Finance charges paid by customers - MYOB AccountRight - MYOB Help Centre will step you through deleting/reversing the finance charge

     

    Hope this helps and do let us know if you need any further details

     

    Thanks

    Priya Selvaraj.

PriyaSelvaraj's avatar
PriyaSelvaraj
MYOB Staff

Hi nooch1960 ,

Thanks for your post.

Based on the information and screenshot provided, the possibility of this occurrence would be via the receive payment screen.

Eg; If the customer payment received was more than invoiced amount ,it could have ended up in finance charge. please refer to the screenshot

Receive Payments window with finance charge highlighted

 

The help article Finance charges paid by customers - MYOB AccountRight - MYOB Help Centre will step you through deleting/reversing the finance charge

 

Hope this helps and do let us know if you need any further details

 

Thanks

Priya Selvaraj.

nooch1960's avatar
nooch1960
Trusted Cover User
2 years ago

Thanks Priya

Good pick up - There was an error in the Invoice Amount, which I have now rectified

 

Thanks. 

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