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ozeami's avatar
ozeami
Experienced Cover User
5 years ago

Foreign Currency - Receivables Reports Corrupted!

  We are having major issues whereby even though we only have 4 invoices open as paybale with one of them being in USD our aged receivables reports tells a completely different story with various am...
Foreign Currency Issues with MYOB
  • Steven_M's avatar
    Steven_M
    5 years ago

    Hi ozeami 

     

    Based on the information we are seeing from the screenshots, we'd like to get a copy of the current AccountRight 2020 and pre-migrated AccountRight Classic (v19) company files in for an investigation and possible repair. Shortly we'll receive an email to get that actioned. All the information required to get that file in would be included in that email, however, don't hesitate to get in touch if you require further assistance.

Mike_James's avatar
Mike_James
Ultimate Partner

Hi ozeami , whilst I agree there is an issue with the To-Do list, what do your Receivables Reconciliation summary and detail reports look like - are they accurate?

ozeami's avatar
ozeami
Experienced Cover User
5 years ago

Hi Mike_James 

 

The Receivables Reconciliation (Summary & Detailed) in AUD has the same issue. See below. 

 

 

The Receivables Reconciliation (Summary & Detailed) in USD (Originating currency) don't have the issue in AUD but still show the cards with errors on the report with Zero figures. (Include Zero Balanced box is unticked)

 

 

The Aged Receivables (Summary & Detailed) has the same issue.

 

 

 

Likewise when we go to print/email statements the AUD amounts shown are off for many accounts however when we send the actual statement via email the statement shows NIL balance!! There is somethign seriously flawed in the system when it comes to foreign currency transactions which has also seriously concerned. 

 

 

There should only be 4 cards open with amounts showing next to them for statement print. 

 

  • Steven_M's avatar
    Steven_M
    Former Staff
    5 years ago

    Hi ozeami 

     

    I personally haven't come across this situation per say and testing it within my software it does appear to be working as I would expect.


    I wonder if you can provide some additional context around how it has come about? i.e. have you recently migrated across from AccountRight Classic and this is what has occurred after the migration? OR have these transactions recently cropped as being unpaid when previously they were in AccountRight 2020 (if so, did it occur when upgrading to AccountRight 2002.3?

     

    As something to try I would recommend clearing your company files cache in case that is impacting that situation. While something that we would need to try I doubt looking at the screenshots it will have a large impact on the situation.

    • Mike_James's avatar
      Mike_James
      Ultimate Partner
      5 years ago

      Hi ozeami , can you tell me whether you are using LIVE exchange rates?

      • ozeami's avatar
        ozeami
        Experienced Cover User
        5 years ago

        Mike_James  Hi

         

        No, we are not using live exhange rates. The file is an offline file stored on our servers.

    • ozeami's avatar
      ozeami
      Experienced Cover User
      5 years ago

      Steven_M 

      Hi Steven

       

      We recently transitioned from accountright enterprise version 19 and upon transition this problem surfaced. The foreign currency features in the new Accountright are very different to the old stable Enterprise system. We were using that system for 16 years without any accounting issues and 0 crashes.

       

      Clearing the cache was the first thing we tried and that did not help. 

      The way accountright v20 deals with foreign currency transactions very much seems like an afterthought as opposed to a planned feature and it is very frustrating to have to deal with this kind of accounting issue after being effectively forced to upgrade due to removal of support for the old Enterprise platform which we were perfectly happy with! 

       

      • Steven_M's avatar
        Steven_M
        Former Staff
        5 years ago

        Hi ozeami 

         

        Based on the information we are seeing from the screenshots, we'd like to get a copy of the current AccountRight 2020 and pre-migrated AccountRight Classic (v19) company files in for an investigation and possible repair. Shortly we'll receive an email to get that actioned. All the information required to get that file in would be included in that email, however, don't hesitate to get in touch if you require further assistance.

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