Forum Discussion

Hemasri's avatar
Hemasri
Experienced User
4 years ago

How to delete the old Remittance advice - email

hi ,   I am trying to flush out the old records of the remittance advice stocking up in myob. I dont want to send email nor print them . how can i delete them .   I tried to change the preference...
  • Steven_M's avatar
    Steven_M
    4 years ago

    Hi Hemasri 


    Generally speaking, you want to take a look at the following Help Article: Clearing the To Be Printed or To Be Emailed windows for clearing those windows.

     

    However, based on the message you are getting the transaction is dated in a prior lock period. If you did wish to update that record you would need to ensure the following option is unticked or date prior to the transaction date - Setup>>Preferences>>Security>>Lock Period: Disallow entries prior to 

Steven_M's avatar
Steven_M
Former Staff
4 years ago

Hi Hemasri 


Generally speaking, you want to take a look at the following Help Article: Clearing the To Be Printed or To Be Emailed windows for clearing those windows.

 

However, based on the message you are getting the transaction is dated in a prior lock period. If you did wish to update that record you would need to ensure the following option is unticked or date prior to the transaction date - Setup>>Preferences>>Security>>Lock Period: Disallow entries prior to 

  • Hemasri's avatar
    Hemasri
    Experienced User
    4 years ago

    Hello Steven,

     

    Thanks for the solution . It fixed the error and was able to delete the record . but still cannot do the selection and group delete by clicking on sendemail button . It throws an error .

     

    any solution for this .

     

    I dont want to open each record and do it .will be time saving if i could do the deletion in a bunch without sending the email .

     

    Thanks,

    • Steven_M's avatar
      Steven_M
      Former Staff
      4 years ago

      Hi Hemasri 


      Additional information would be required to the situation to help us investigate that exact situation.

      For example:

      • What is the exact wording of the error message? - If it is a Something has gone wrong message, a copy of the error log (bottom left of the message).
      • Are you using AccountRight to email or a desktop email client - i.e. is Setup>>Preferences>>Emailing>>Send Emails Using AccountRight enabled?
      • If you using a desktop email client, what product and version of that are you using including is it a 32 bit or 64 bit?
      • Can you email other transactions i.e. Invoices?
      • Is it only occurring when you attempt to email in bulk or does a single email generate the same message?
      • Hemasri's avatar
        Hemasri
        Experienced User
        4 years ago

        Hello Steven,

         

        Thanks for the help . My replies below

         

        For example:

        • What is the exact wording of the error message? - If it is a Something has gone wrong message, a copy of the error log (bottom left of the message).

        I am attaching the image of the error

         

        • Are you using AccountRight to email or a desktop email client - i.e. Setup>>Preferences>>Emailing>>Send Emails Using AccountRight enabled?

         I have disabled the check box from send emails using AccountRight 

         

        • If you using a desktop email client, what product and version of that are you using including is it a 32 bit or 64 bit?

        I am using outlook . 64 bit i guess.

         

        • Can you email other transactions i.e. Invoices?

        Yes , but now i have disabled it to sort this delete task.

         

        • Is it only occurring when you attempt to email in bulk or does a single email generate the same message?

        Yes , i am able to delete individual record . but i choose , already sent or printed option and then click on the send button.

         

        Thanks 

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