Forum Discussion

Hemasri's avatar
Hemasri
Experienced User
4 years ago

How to delete the old Remittance advice - email

hi ,   I am trying to flush out the old records of the remittance advice stocking up in myob. I dont want to send email nor print them . how can i delete them .   I tried to change the preference...
  • Steven_M's avatar
    Steven_M
    4 years ago

    Hi Hemasri 


    Generally speaking, you want to take a look at the following Help Article: Clearing the To Be Printed or To Be Emailed windows for clearing those windows.

     

    However, based on the message you are getting the transaction is dated in a prior lock period. If you did wish to update that record you would need to ensure the following option is unticked or date prior to the transaction date - Setup>>Preferences>>Security>>Lock Period: Disallow entries prior to 

Hemasri's avatar
Hemasri
Experienced User

Hello Steven,

 

Thanks for the solution . It fixed the error and was able to delete the record . but still cannot do the selection and group delete by clicking on sendemail button . It throws an error .

 

any solution for this .

 

I dont want to open each record and do it .will be time saving if i could do the deletion in a bunch without sending the email .

 

Thanks,

Steven_M's avatar
Steven_M
Former Staff
4 years ago

Hi Hemasri 


Additional information would be required to the situation to help us investigate that exact situation.

For example:

  • What is the exact wording of the error message? - If it is a Something has gone wrong message, a copy of the error log (bottom left of the message).
  • Are you using AccountRight to email or a desktop email client - i.e. is Setup>>Preferences>>Emailing>>Send Emails Using AccountRight enabled?
  • If you using a desktop email client, what product and version of that are you using including is it a 32 bit or 64 bit?
  • Can you email other transactions i.e. Invoices?
  • Is it only occurring when you attempt to email in bulk or does a single email generate the same message?
  • Hemasri's avatar
    Hemasri
    Experienced User
    4 years ago

    Hello Steven,

     

    Thanks for the help . My replies below

     

    For example:

    • What is the exact wording of the error message? - If it is a Something has gone wrong message, a copy of the error log (bottom left of the message).

    I am attaching the image of the error

     

    • Are you using AccountRight to email or a desktop email client - i.e. Setup>>Preferences>>Emailing>>Send Emails Using AccountRight enabled?

     I have disabled the check box from send emails using AccountRight 

     

    • If you using a desktop email client, what product and version of that are you using including is it a 32 bit or 64 bit?

    I am using outlook . 64 bit i guess.

     

    • Can you email other transactions i.e. Invoices?

    Yes , but now i have disabled it to sort this delete task.

     

    • Is it only occurring when you attempt to email in bulk or does a single email generate the same message?

    Yes , i am able to delete individual record . but i choose , already sent or printed option and then click on the send button.

     

    Thanks 

    • Hemasri's avatar
      Hemasri
      Experienced User
      4 years ago

      and after this error , i close the outlook message which it tries to send MYOB support . I get this message and my MYOB hangs from there on

       

       

    • Steven_M's avatar
      Steven_M
      Former Staff
      4 years ago

      Hi Hemasri 

       

      Can you provide the full error log through this channel? This is available by selecting the View error details (bottom right of that Something's gone wrong message).

       

      I would also like to point out that AccountRight is not tested and supported with Microsoft Outlook 64-bit versions. This is as per the System Requirements.

      • Hemasri's avatar
        Hemasri
        Experienced User
        4 years ago

        AccountRight Application Error Report
        =====================================
        Application Version: 2021.4.24.4393
        Application File Version: 2021.4.24.4417
        Incident Id: 0c2dd40a-4152-4725-9521-e29889f21bff
        Time: Wednesday, July 28, 2021 9:49:40 AM

        Code:
        System.InvalidCastException


        Message:
        Unable to cast COM object of type 'Microsoft.Office.Interop.Outlook.ApplicationClass' to interface type 'Microsoft.Office.Interop.Outlook._Application'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{00063001-0000-0000-C000-000000000046}' failed due to the following error: Interface not registered (Exception from HRESULT: 0x80040155).


        Stack Trace
        ----------------------------------------
        1 : System.InvalidCastException
        ----------------------------------------
        System.InvalidCastException: Unable to cast COM object of type 'Microsoft.Office.Interop.Outlook.ApplicationClass' to interface type 'Microsoft.Office.Interop.Outlook._Application'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{00063001-0000-0000-C000-000000000046}' failed due to the following error: Interface not registered (Exception from HRESULT: 0x80040155).
        at mscorlib!0x06004227!System.StubHelpers.StubHelpers.GetCOMIPFromRCW(Object objSrc, IntPtr pCPCMD, IntPtr& ppTarget, Boolean& pfNeedsRelease)
        at Microsoft.Office.Interop.Outlook!0x06002365!Microsoft.Office.Interop.Outlook.ApplicationClass.CreateItem(OlItemType ItemType)
        at Huxley.MsOffice.Integration!0x06000078!MYOB.Huxley.MsOffice.Integration.OutlookEmail.OutlookEmailProvider.SendMessage(String emailAddresses, String subject, String body, EmailResourceType resourceType, String documentNumber, IEnumerable`1 attachments) +0xf4
        at Huxley.UI.Controllers!0x06002531!MYOB.Huxley.UI.Controllers.Helpers.EmailHelper.SendEmail(String to, String subject, String body, String pdfFileName, EmailResourceType resourceType, FormTemplateDefinition formTemplateDefinition, FormPrintingParams formPrintingParams, IEnumerable`1 attachements, Nullable`1 entityUid, LayoutType layoutType, String documentNumber) +0xd0
        at Huxley.UI.Controllers!0x06001545!MYOB.Huxley.UI.Controllers.Banking.PrintAdvicesEmailController.<SendEmailsOneByOne>b__59_0(EmailHelper helper) +0x0
        at Huxley.UI.Controllers!0x06002535!MYOB.Huxley.UI.Controllers.Helpers.EmailHelper.SendEmail(Func`2 doSend) +0x0
        at Huxley.UI.Controllers!0x0600153d!MYOB.Huxley.UI.Controllers.Banking.PrintAdvicesEmailController.SendEmailsOneByOne() +0x35
        at Huxley.UI.Controllers!0x06002c4b!MYOB.Huxley.UI.Controllers.Banking.PrintAdvicesEmailController.<>c__DisplayClass57_0.<SendEmails>b__1() +0x0
        at Huxley.UI.Controllers!0x06001542!MYOB.Huxley.UI.Controllers.Banking.PrintAdvicesEmailController.PerformActionWithWaitAnimationSpinner(Action action, Boolean disableForm) +0x15
        at Huxley.UI.Controllers!0x0600153b!MYOB.Huxley.UI.Controllers.Banking.PrintAdvicesEmailController.SendEmails() +0x61
        at Huxley.UI.Forms!0x06002cf4!MYOB.Huxley.UI.Forms.Banking.PrintAdvicesEmailView.<OnOkClicked>b__17_1() +0x0
        at Huxley.UI.Forms!0x06002b90!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.PerformAction(Action methodToPerform) +0x16
        at Huxley.UI.Forms!0x06002cd6!MYOB.Huxley.UI.Forms.Banking.PrintAdvicesEmailView.OnOkClicked(ButtonClickedArgs args) +0xd5
        at Huxley.UI.Forms!0x06002cfc!MYOB.Huxley.UI.Forms.Banking.PrintAdvices.OnOkClicked(ButtonClickedArgs args) +0x6f
        at Huxley.UI.Forms!0x06002875!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.CallButtonClicked(Action`1 execute, ButtonClickedArgs args, String buttonText) +0x12
        at Huxley.UI.Forms!0x060027ef!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.btnOk_Click(Object sender, EventArgs e) +0x30
        at System.Windows.Forms!0x06000e17!System.Windows.Forms.Control.OnClick(EventArgs e) +0x19
        at DevExpress.XtraEditors.v17.1!0x06000d4f!DevExpress.XtraEditors.BaseButton.OnClick(EventArgs e) +0x2e
        at DevExpress.XtraEditors.v17.1!0x06000d48!DevExpress.XtraEditors.BaseButton.OnMouseUp(MouseEventArgs e) +0x1d
        at System.Windows.Forms!0x06000efe!System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) +0x184
        at System.Windows.Forms!0x06000f0e!System.Windows.Forms.Control.WndProc(Message& m) +0x62c
        at DevExpress.Utils.v17.1!0x06002708!DevExpress.Utils.Controls.ControlBase.WndProc(Message& m) +0x2e
        at DevExpress.XtraEditors.v17.1!0x06000256!DevExpress.XtraEditors.BaseControl.WndProc(Message& msg) +0x0
        at System.Windows.Forms!0x0600571d!System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) +0x0
        at System.Windows.Forms!0x06005720!System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) +0x8e
        at System.Windows.Forms!0x06002dec!System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) +0x25
        ==========
        MODULE: DevExpress.Utils.v17.1 => DevExpress.Utils.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:b8c34c059b804930811d5f6d50999b6c; A:1
        MODULE: DevExpress.XtraEditors.v17.1 => DevExpress.XtraEditors.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:6df94e55f5bd4444b910d4b2a37076a4; A:1
        MODULE: Huxley.MsOffice.Integration => Huxley.MsOffice.Integration, Version=2021.4.24.4393, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:bb9e340b9b9e4d68a0b5a3f9f97467ca; A:1
        MODULE: Huxley.UI.Controllers => Huxley.UI.Controllers, Version=2021.4.24.4393, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:d86dc935223e4cf9b35e44c0448127b2; A:1
        MODULE: Huxley.UI.Forms => Huxley.UI.Forms, Version=2021.4.24.4393, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:71ace125b0be41bdb77dd68eaec1d56b; A:1
        MODULE: Microsoft.Office.Interop.Outlook => Microsoft.Office.Interop.Outlook, Version=15.0.0.0, Culture=neutral, PublicKeyToken=71e9bce111e9429c;
        MODULE: mscorlib => mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:64a2f1708bfd4155a0797bb182b1edb2; A:2
        MODULE: System.Windows.Forms => System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:cfb05836f5354f9e97546329ee52bcdd; A:1

        ----------------------------------------

         

         

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.