Incorrect creditor balances
I have an accounts payable reconcilliation amount that shows 2 creditors that have balances owing. These are both foreign currency amounts.
Example 1 shows a balance of 2c - but the card shows a balance of $45 AUD. The actual balance is nil. I clicked on the purchase that has 2c owing and the balance shows nil so there is nothing to corect - have no idea how the card shows a balance of $45 - how do I fix this.
The other card is for Euros with a similar issue. I have 3 amounts "owing" one of them is a credit but there is nothing showing in returns and debits so I can offset the credit of one against the outstanding balance of the other. Even if I could do that there would still be 4c Euro outstanding.
They are not large amounts but it is annoying to have them show up each month as payable in the aged payable summary
When I do pay creditors using pay bills the old purchases with the oustanding amounts do not appear so I cannot even enter as a discount to get rid of them.
Please advise
Hi Tina1959
Thank you for providing those screenshots.
Just taking a look at them, I actually think you might have two issues that are almost masquerading as one. For example, Purchase order 00012672 is closed but is still showing a balance in the local currency and then you have the balance impact of that card, which is unrelated.Either way, I've arranged for that company file to come in for an investigation and possible repair. You'll get an email soon with all the details in relation to that process. All the information required is included in the email but do let us know if you have any questions about the process.
