Forum Discussion

jc022's avatar
jc022
Experienced User
4 years ago

Incorrectly reverse a transaction

Hi there,   I did a mistaken record of a payment and I was intending to reverse that. But it seems I just incorrectly do the Reverse Transaction for that closed invoice, which resulted in credit ap...
  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi jc022 

     

    Thanks for sending the screenshots through. I've responded to your private message regarding this. 

jc022's avatar
jc022
Experienced User

Hi Komal,

 

That is about an invoice. I closed the invoice by doing Recieve Payment and I found I incorrectly applied the payment to the invoice. I was intending to reverse the payment, but I follow the steps to reverse the sale

1) Tick "Transactions Can't be Changed. They must be reversed" under Setup>>Preferences>>Security.

2) Go to Sales Register>>All Sale tab

3) Open the invoice I incorrrectly applied the payment 

4) Reverse the Sale by going to Edit>>Revese sale 

 

When I followed your solution, the error popped out.

 

I wonder how to undo these.

Thanks.

Komal_S's avatar
Komal_S
MYOB Staff
4 years ago

Hi jc022 

 

Thanks for sending the screenshots through. I've responded to your private message regarding this. 

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