Forum Discussion

Olga_Zak's avatar
Olga_Zak
Contributing User
4 years ago

Invalid Data

Hello, 

 

EzzyBills created 6 copies of the same bill and I'm not able to change or delete any of the 5 duplicates as I receve Error message "DataInvalid".

Is there a way to remove these duplicate bills?

 

Many thanks

Olga

  • Melisa_D's avatar
    Melisa_D
    4 years ago

    Hi Olga_Zak, 

     

    Apologies for the delay in my response, I've responded to your private message. 

  • gavin12345's avatar
    gavin12345
    Ultimate User
    4 years ago

    Hi Olga_Zak 

     

    This is not something you can fix - the file will need to be repaired - send it to MYOB or get an upload link from a moderator such a Tracey_H 

     

    Regards

    Gavin

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        4 years ago

        Hi Olga_Zak, 

         

        Thanks for the diagnostic log. So I can arrange a repair for you, can you please send me a private message with the following information:

        • Serial number 
        • Your full name and email address 
        • File ID of the file you're having issues with (This can be found by going to Help > About MYOB AccountRight)
        • Bill number that you're having the issue with
    • Olga_Zak's avatar
      Olga_Zak
      Contributing User
      4 years ago

      Hi Melisa_D , have you had a chance to look at the diagnostic log?

       

      Regards

      Olga

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