Forum Discussion

ledzeppago15's avatar
ledzeppago15
Experienced User
5 years ago

Inventory item unavailable

When creating  a  new invoice my items  selection is no longer accessible?this had been working ok until last week

  

 

 

 

 

 

  • Melisa_D's avatar
    Melisa_D
    5 years ago

    Hi ledzeppago15

     

    Thank you for the screenshot, what happens when you click save on the top right hand corner ? Once you hit save it should take you back to the invoice to allow you to select Add a line. If it does not do that can you take a screenshot of the new invoice window. 

  • Hi ledzeppago15 

     

    Can you please confirm if the items are not appearing in the drop down selection in the invoices or if you meant something else by the item selection not being accessible?

     

    The first thing to try in order to resolve this would be Clearing AccountRight cache. AccountRight cache holds temporary data but if it gets corrupt over time, it can cause display issues; and clearing it can reset the display to expected settings.


    Please let me know how you go with that.

    • ledzeppago15's avatar
      ledzeppago15
      Experienced User

      Komal

      Ps. This issue is only  occuring  on the go invoice app. On my Android tablet 

      Items in Myob on my work pc  is working ok

      • ledzeppago15's avatar
        ledzeppago15
        Experienced User

        Inventory drop selection not available 

        Cache was clear.  Isuue stil there