Inventory Purchase Not Processing

Question

Hi there&nbsp;We are having issues processing inventory invoices.&nbsp; It happens when there are multiple inventory lines.&nbsp; When we try and process the invoice all in one invoice, MYOB freezes when we click on record and has to be restarted (both in App and on web-based version).&nbsp; The only way to process it is to record after each line.&nbsp; Going back in and adding one line at a time and recording it until it is done (10 lines).&nbsp; Refer attached screenshot from web-based attempt.&nbsp;

gavin12345 · Answer

Hi&nbsp;michelletencate&nbsp;&nbsp;If MYOB 'freezes' when using the desktop application, I suggest you bring up the Task Manager and see if HuxleyApplication is using any CPU resources at the time. Sometimes 'Not Responding' actually means HuxleyApplication is very busy processing and if you forcibly close it you may lose data. This also may mean you file is very large and might benefit from a 'purge'.&nbsp;If the CPU percentage for HuxleyApplication is zero, then you should be able to safely close and restart. You need to look into the cause for the freezing - either file corruption or another process is using your file at the same time. Look at the diagnostic logs. Attach to post.&nbsp;RegardsGavin

michelletencate · Answer

HI Gavin&nbsp;Please find attached diagnostic logs from today.&nbsp;RegardsMichelle

gavin12345 · Answer

Hi&nbsp;michelletencate&nbsp;&nbsp;Thanks for attaching log.&nbsp;Best I can tell is that Accountright is crashing when it tries to get the Attachment count for a Purchase Invoice:&nbsp;MYOB.Huxley.UI.Decorators.Services.DecoratorServiceMYOBHuxleyApplicationServicesContainerAPIIPurchaseRegisterContainerService.MYOB.Huxley.ApplicationServices.Container.API.IPurchaseRegisterContainerService.GetAttachmentCounts&nbsp;This triggers an Unhandled Exception - in other words the database engine doesn't know what to do next as it uncountered a situation the software developer did not anticipate.&nbsp;As a result you get disconnected.&nbsp;The underlying connection was closed: An unexpected error occurred on a receive. ---&gt;System.IO.IOException: Unable to read data from the transport connection:An existing connection was forcibly closed by the remote host. ---&gt;System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host&nbsp;This likely means an error in the company file regarding linked documents, or an error on MYOB's server related to linked documents (In Tray).&nbsp;I will tag a moderator&nbsp;Celia_B&nbsp; or&nbsp;Earl_HD&nbsp;- hopefully one of them will be in touch with more information.&nbsp;RegardsGavin&nbsp;

michelletencate · Answer

Hi there&nbsp;I am just following up on this has no one has responded.&nbsp;&nbsp;ThanksMichelle

isaiah_c · Answer

Hi michelletencate&nbsp;
&nbsp;
Thank you for the reply and for your patience. I've responded to the private message that you had sent. I've run a script over the file, are you still having the same issue? please let me know.
&nbsp;
Kind regards,
Sai

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Inventory Purchase Not Processing

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