Forum Discussion

nduro's avatar
nduro
Experienced User
4 years ago

Invoice Number search through 'Find Transactions' not finding the correct record

When we sometimes try to search a Invoice Number through "Find Transactions" it is not finding the correct record even though it exists and it automatically diverts to some old invoice number.   eg...
  • Yanike_S's avatar
    Yanike_S
    4 years ago

    Hi nduro 

     

    Currently, as no accounts are being affected by a quote, the transaction will not appear in the Find Transaction>>Invoice list. 

    A workaround would be to go Sales>>Sales Register>>Select the Quote tab and select a transaction in the list. You would then select the CTRL + SHIFT + F keys this will bring up the advance search option. If you type in the search box, the program would search that table for any records relating to that field. So if you enter in the quote number this will bring up the relevant quote which can be clicked on to open.

nduro's avatar
nduro
Experienced User

Hi Yanike_S 

 

Thanks for that. I tried clearing the Cache on all local desktops but didnt help.

 

I have narrow the situation down to only when trying to search for a number that is a QUOTE. It will not find it.

 

Maybe "Find Transactions" search cannot find quote numbers? Its odd if that is the case and how else would you search for a quote number to find it.

 

Screen shot attached showing example.

 

If I try to search for Quote Number 00276416 (Dated 1/7/2021), Find Transctions cannot find it and reverts automatically to an old 2016 invoice number 00193277.

 

Yanike_S's avatar
Yanike_S
MYOB Staff
4 years ago

Hi nduro 

 

Currently, as no accounts are being affected by a quote, the transaction will not appear in the Find Transaction>>Invoice list. 

A workaround would be to go Sales>>Sales Register>>Select the Quote tab and select a transaction in the list. You would then select the CTRL + SHIFT + F keys this will bring up the advance search option. If you type in the search box, the program would search that table for any records relating to that field. So if you enter in the quote number this will bring up the relevant quote which can be clicked on to open.

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